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Terms & Conditions

Return Policy.

Please choose carefully as we do not give refunds if you simply change your mind or make a wrong decision. We are happy to exchange an item for another item, if the return is due to our error in processing your order by supplying an item not specified at checkout. In this case we will also pay all shipping costs; otherwise for all other circumstances you will be responsible for all shipping costs.

Returns and or exchanges must be made within 14 days from receipt of purchase; all returned item/s must be sent back unused and as you received it in its original packaging as supplied by SURFDUST®.

To return an item it must first be authorised by SURFDUST®. Once you’ve contacted us and obtained authorisation, simply login to your account, view the order using the Complete Orders link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your return once it has been received and processed.

Faulty Returns.

All products are checked for faulty workmanship and/or materials before they are dispatched from our warehouse.

SURFDUST® will accept product/s for return when purchased via the web site, if the goods are found under normal warranty provisions to have faulty workmanship and/or materials within 30 -*90 days from the date of purchase (*90 days is only for certain items). This is limited to repair and/or replacement at our discretion. Claims do not cover general wear &tear and/or when products are used for anything other than their intended purpose. Use of any product outside its intended purpose renders the warranty null and void.

All warranty claims must be authorised by SURFDUST® before return, this can be done by emailing us at customersupport@surfdust.com with a photo showing the fault.

Privacy.

SURFDUST® is committed to keeping your details private. Any information we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone other than to dispatch your order. We use this information to identify your order/s, provide you with our newsletter/s (if applicable) and to personalise your shopping experience with us; that's all.

SURFDUST® uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from SURFDUST® only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.